KINGSTON EXPRESS #

SELLER POLICY LIBRARY #

Last Updated: [Insert Date]

This Seller Policy Library forms part of the Marketplace Seller Agreement and applies to all third-party sellers on the Kingston Express platform.

Kingston Express may update these policies from time to time. Continued use of the Platform constitutes acceptance of updated policies.

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A) PROHIBITED & RESTRICTED PRODUCTS POLICY #

A.1 Prohibited Products (NOT ALLOWED) #

Sellers must not list, sell, or dispatch products including but not limited to:

• Illegal, stolen, or unlawful goods
• Counterfeit, replica, or unauthorized branded products
• Products infringing trademarks, copyrights, or patents
• Weapons, ammunition, explosives, or controlled items
• Narcotics, controlled substances, or drug paraphernalia
• Unsafe, recalled, or banned products
• Products prohibited under Jamaican law

Listings may be removed without notice.

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A.2 Restricted Products (CONDITIONAL) #

Certain products may be listed only with prior approval, documentation, or special handling, including:

• Medical or health-related items
• Food or consumables
• Chemicals, batteries, or pressurized items
• Age-restricted products

Kingston Express may impose additional requirements or remove access at its discretion.

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B) PRODUCT LISTING STANDARDS #

Sellers must ensure that all listings:

• Accurately describe the product
• Use truthful images of the actual item
• Clearly state condition (new, used, refurbished)
• Display correct pricing and availability
• Do not contain misleading claims

Prohibited listing practices include:

• Keyword stuffing
• False scarcity claims
• Misrepresentation of brand or origin

Failure to comply may result in listing suppression or account enforcement.

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C) PRICING & FAIR DEALING POLICY #

Sellers must price products transparently and fairly.

Prohibited practices include:

• Deceptive pricing or hidden charges
• Artificial price inflation during emergencies
• Manipulation of discounts or promotions

Kingston Express may:

• Remove listings
• Limit price ranges
• Suspend selling privileges

to protect buyers and platform integrity.

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D) SELLER PERFORMANCE STANDARDS #

Sellers are expected to meet minimum performance thresholds, including:

• Timely order fulfillment
• Low cancellation rates
• Accurate inventory availability
• Prompt response to buyer inquiries

Kingston Express may monitor:

• Order defect rates
• Dispatchment delays
• Policy violations

Failure to meet standards may result in graduated enforcement actions.

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E) REVIEWS & RATINGS ABUSE POLICY #

Sellers must not engage in any activity intended to manipulate reviews or ratings.

Prohibited conduct includes:

• Posting reviews for one’s own products
• Paying for or incentivizing reviews
• Coordinating fake reviews
• Harassing buyers regarding feedback

Violations may result in:

• Review removal
• Listing suppression
• Account suspension or termination

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F) DROPSHIPPING & SOURCING POLICY #

Dropshipping is permitted only if:

• Seller is the merchant of record
• Seller controls product quality and delivery
• Products ship in unbranded or seller-branded packaging
• Third-party marketplaces are not disclosed as the source

Prohibited dropshipping includes:

• Listing items sourced directly from other marketplaces
• Using third-party sellers without authorization
• Lack of product traceability

Kingston Express may restrict or ban dropshipping practices at its discretion.

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G) DANGEROUS GOODS / HAZMAT POLICY #

Sellers must comply with all applicable laws and platform requirements when listing hazardous or regulated goods.

Hazmat products may include:

• Batteries
• Flammable liquids
• Aerosols
• Chemicals

Sellers must:

• Disclose hazardous characteristics
• Follow packaging and labeling requirements
• Obtain approval where required

Non-compliant items may be refused, removed, or destroyed.

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ENFORCEMENT ACROSS ALL POLICIES #

Violations of any Seller Policy may result in:

• Warnings
• Listing removal
• Fund holds or reserves
• Suspension of Dispatchment Services
• Account termination

Severity, frequency, and risk are considered.

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APPEALS #

Sellers may appeal enforcement actions through Seller Central by submitting:

• Explanation of the issue
• Corrective actions taken

Appeals must be submitted within the specified timeframe.

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POLICY UPDATES #

This Seller Policy Library is a living document and may be updated at any time.

Sellers are responsible for reviewing and complying with current versions.